Building the
infrastructure
that moves travel.

Last Updated: January 2025

1. Acceptance of Terms

By accessing or using any services provided by Whitehorse Solutions ("Company"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services

Whitehorse Solutions provides Travel Technology development, Lead Generation, Consulting, and Call Centre services. The scope, timeline, and deliverables of each engagement are governed by a separate service agreement or statement of work.

3. Payment Terms

• All payments are due as specified in the applicable invoice or service agreement.
• We accept Visa, Mastercard, American Express, and Discover.
• Invoices unpaid beyond the agreed due date may incur late fees as specified in the service agreement.
• All prices are exclusive of applicable taxes unless stated otherwise.

4. Client Responsibilities

Clients are responsible for providing accurate information, timely feedback, and necessary access to systems or third-party accounts required to complete the engagement. Delays caused by the client may affect project timelines without penalty to Whitehorse Solutions.

5. Intellectual Property

Upon receipt of full payment, clients receive ownership of custom deliverables developed for them. Whitehorse Solutions retains ownership of any proprietary frameworks, tools, or methodologies used in delivery.

6. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement and not to disclose it to third parties without prior written consent.

7. Limitation of Liability

Whitehorse Solutions shall not be liable for indirect, incidental, or consequential damages. Our aggregate liability shall not exceed the total amount paid by the client for the specific service in question.

8. Termination

Either party may terminate an engagement with written notice as specified in the service agreement. The client is liable for payment of all work completed to the date of termination.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Uttarakhand, India.

10. Contact

For questions: sales@whitehorsesolutions.store  |  +91 926 799 0341

Last Updated: January 2025

1. General Policy

Each client engagement at Whitehorse Solutions is unique. Refund eligibility and amounts are evaluated on a case-by-case basis, taking into account the nature of the service, the stage of completion, and the circumstances of the request.

2. How to Request a Refund

To initiate a refund request, clients must contact us directly:

• Phone (US): 1-802-444-8116
• Phone (India): +91 926 799 0341
• Email: cs@whitehorsesolutions.store — include your Customer ID in the subject line.

3. Evaluation Criteria

When evaluating a refund request, we consider:

• The proportion of work completed at the time of the request
• Whether deliverables have been provided and accepted
• Reasons for dissatisfaction and whether they are attributable to the Company
• The terms outlined in the applicable service agreement

4. Non-Refundable Items

Third-party costs — including domain registrations, API licenses, and hosting fees — incurred on behalf of the client are generally non-refundable once paid to the respective provider.

5. Processing

Once a refund is approved, it will be processed to the original payment method within 7 to 14 business days, subject to your card issuer's policies.

6. Disputes

We encourage clients to contact us directly before raising a dispute with their bank or card provider. We are committed to resolving all concerns professionally and promptly.

Last Updated: January 2025

1. Information We Collect

We collect information you provide directly — including name, email, phone number, company name, and project details. We may also collect usage data such as pages visited when you use our website.

2. How We Use Your Information

• To respond to inquiries and provide requested services
• To send project updates, invoices, and support communications
• To improve our services and website experience
• To comply with legal obligations

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with trusted service providers such as payment processors under strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, or disclosure.

5. Cookies

Our website may use cookies to enhance your browsing experience. You may configure your browser to refuse cookies; some features may not function correctly as a result.

6. Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact us at cs@whitehorsesolutions.store.

8. Updates to This Policy

We may update this policy from time to time. The revised date at the top of the page will reflect any changes.

9. Contact

Whitehorse Solutions, Baret, Bageshwar, Uttarakhand 263679, India
cs@whitehorsesolutions.store  |  +91 926 799 0341